Strategic Customer Success Manager - Remote

Overview

As a Strategic Customer Success Manager at Udemy, you will play a crucial role in shaping the customer experience for large organizations by building long-term relationships and driving customer success.

In Short

• Join a mission-driven team at Udemy focused on transforming lives through learning.
• Build and nurture relationships with strategic accounts.
• Serve as the primary point of contact for customer accounts.
• Develop tailored success plans to maximize customer outcomes.
• Own the onboarding process for new customers.
• Identify growth opportunities for account expansion.
• Collaborate with cross-functional teams to enhance customer experience.
• Utilize data insights to track account health and trends.
• Participate in customer engagements and business reviews.
• Support marketing events and initiatives.

Requirements

• 7-8 years of experience in B2B SaaS customer success or account management.
• Proven track record engaging with senior executives to drive retention and satisfaction.
• Ability to develop strong relationships with high-value customers.
• Experience in collaborating with internal teams to meet customer needs.
• Expertise in optimizing time-to-value for customers.

Benefits

• Inclusive work culture that values diversity and equity.
• Access to unlimited Udemy courses for continuous learning.
• Generous professional development stipend.
• Recognition as a Great Place to Work.
• Flexible work culture promoting work-life balance.