As a Strategic Customer Success Manager at Udemy, you will play a crucial role in shaping the customer experience for large organizations by building long-term relationships and driving customer success.
In Short
Join a mission-driven team at Udemy focused on transforming lives through learning.
Build and nurture relationships with strategic accounts.
Serve as the primary point of contact for customer accounts.
Develop tailored success plans to maximize customer outcomes.
Own the onboarding process for new customers.
Identify growth opportunities for account expansion.
Collaborate with cross-functional teams to enhance customer experience.
Utilize data insights to track account health and trends.
Participate in customer engagements and business reviews.
Support marketing events and initiatives.
Requirements
7-8 years of experience in B2B SaaS customer success or account management.
Proven track record engaging with senior executives to drive retention and satisfaction.
Ability to develop strong relationships with high-value customers.
Experience in collaborating with internal teams to meet customer needs.
Expertise in optimizing time-to-value for customers.
Benefits
Inclusive work culture that values diversity and equity.
Access to unlimited Udemy courses for continuous learning.
Generous professional development stipend.
Recognition as a Great Place to Work.
Flexible work culture promoting work-life balance.