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Strategic Customer Success Manager - Remote

Posted 2 weeks ago

Overview

As a Strategic Customer Success Manager at Udemy, you will play a crucial role in shaping the customer experience for large organizations by building long-term relationships and driving customer success.

In Short

  • Join a mission-driven team at Udemy focused on transforming lives through learning.
  • Build and nurture relationships with strategic accounts.
  • Serve as the primary point of contact for customer accounts.
  • Develop tailored success plans to maximize customer outcomes.
  • Own the onboarding process for new customers.
  • Identify growth opportunities for account expansion.
  • Collaborate with cross-functional teams to enhance customer experience.
  • Utilize data insights to track account health and trends.
  • Participate in customer engagements and business reviews.
  • Support marketing events and initiatives.

Requirements

  • 7-8 years of experience in B2B SaaS customer success or account management.
  • Proven track record engaging with senior executives to drive retention and satisfaction.
  • Ability to develop strong relationships with high-value customers.
  • Experience in collaborating with internal teams to meet customer needs.
  • Expertise in optimizing time-to-value for customers.

Benefits

  • Inclusive work culture that values diversity and equity.
  • Access to unlimited Udemy courses for continuous learning.
  • Generous professional development stipend.
  • Recognition as a Great Place to Work.
  • Flexible work culture promoting work-life balance.

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