Customer Success Manager, Strategic - Remote

Overview

The Customer Success Manager, Strategic will drive strategic renewals and upsells while working closely with clients to understand and address their business needs. This role is highly cross-functional, requiring collaboration with sales, product, and engineering teams.

In Short

• Own a book of Affinity's largest and most strategic customers.
• Drive renewals and upsells for these accounts.
• Serve as a Customer Advocate and build a strategy for client engagement.
• Act as a trusted advisor to drive product adoption and satisfaction.
• Become a product expert and develop best practices for clients.
• Interface closely with sales, support, product, and engineering teams.
• Share client feedback and resolve escalations.
• Contribute to shaping the customer success team.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Proven track record of achieving commercial targets in a customer success organization.
• Experience managing complex accounts and renewals.
• Excellent interpersonal skills and strong business relationships.
• Influential communicator with presentation experience.
• Proficient in organization and time management.
• Experience executing the customer journey with operational excellence.
• Ability to orchestrate cross-functional resources for client success.
• Excited by the startup environment and contributing to team structure.

Benefits

• Medical, dental, and vision insurance with comprehensive plans.
• Flexible personal and sick days.
• 401k plan for retirement planning.
• Annual budget for education and comprehensive L&D program.
• Monthly reimbursements for transportation, home internet, meals, and wellness.
• Virtual team building and social activities.