Strategic Customer Success Manager - Remote

Overview

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.

We’re a global community of over 550 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

In Short

• Work closely with large educational institutions as a trusted advisor.
• Drive meaningful impact through strategic account management.
• Collaborate with implementation teams for seamless onboarding.
• Monitor customer engagement and address challenges proactively.
• Conduct executive business reviews and strategy sessions.
• Relay customer feedback to influence product development.
• Identify upsell opportunities and support renewals.
• Lead cross-functional efforts to resolve customer issues.
• Create resources and training materials for customer success.
• Drive customer advocacy and nurture champions.

Requirements

• Advanced experience in customer success or account management.
• Proven track record with large, complex accounts.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and relationship-building skills.
• Proficiency with CRM platforms like Salesforce and Gainsight.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.
• Collaborative and innovative culture.