Strategic Customer Success Manager - Remote

Overview

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multi cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

In Short

• Join an amazing group of people at Silverfort as a Strategic Customer Success Manager.
• Build customer relationships and manage large client accounts.
• Collaborate with Product, R&D, and Sales teams.
• Drive technical challenges with big enterprise accounts.
• Measure and monitor customer’s achievement of key performance indicators.
• Accountable for adoption and renewal targets for assigned customers.
• Handle technical or internal escalations effectively.
• Excellent organizational abilities required.

Requirements

• 4+ years of Customer Success experience, preferably in the identity or security space.
• Experience in technically managing big enterprise accounts.
• Proven knowledge in Networking and Information Security.
• Cyber Security background is an advantage.
• Familiarity with Linux and Windows (AD, Domain Controllers).
• Knowledge of Cloud Technologies is an advantage.
• B.Sc. in Computer Science or equivalent is an advantage.
• Team player, motivated, communicative person.
• Willingness to travel up to 25% of the time.

Benefits

• Work with an industry innovator in cyber security.
• Be part of a team that provides strong authentication solutions.
• Opportunity to collaborate with various teams within the company.
• Engage in a fast-paced startup environment.