Service Desk Specialist - Remote

Overview

The Service Desk Specialist at Silverfort will oversee remote and on-site service desk operations, providing assistance to end users and managing IT assets while ensuring a high level of service.

In Short

• Oversee service desk operations and ensure high-quality support for end users
• Onboard and offboard employees, ensuring smooth transitions and access to necessary IT resources
• Support remote employees with necessary resources and access
• Interface with global IT asset vendors for hardware and software management
• Handle service desk systems like FreshService and Jira Service Desk
• Manage directory solutions such as Azure Active Directory
• Provide technical support for hardware and software issues
• Document, develop, and implement IT policies and procedures
• Administer various SaaS applications
• Maintain knowledge of the latest technologies and best practices

Requirements

• 2-3 years of experience in an IT support role
• Strong interpersonal skills and ability to manage relationships
• Competent English communication skills
• Ability to work collaboratively and manage multiple assignments
• Experience with service desk operations and IT asset management platforms
• Experience managing SaaS systems and directory platforms
• Experience with endpoint management solutions
• Bachelor's degree or certifications in IT or related fields

Benefits

• Work in a cutting-edge cybersecurity startup
• Collaborate with exceptional researchers and engineers
• Opportunity to tackle complex challenges in cybersecurity
• Be part of a company with strong market validation and funding
• Work in a dynamic and supportive team environment