Service Desk Support Specialist - Remote

Overview

As a Service Desk Support Specialist in our brand new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in providing first-level technical support to end-users and ensuring the smooth operation of IT services.

In Short

• Investigate incoming IT related incident tickets, 1st level remote support and solve incidents
• Fulfil IT related service request, such as create user accounts
• Support user via call, chat, email, ticketing tools
• Create and update knowledge base articles
• Collaborate with various stakeholders across the business
• Support markets in multiple time zones
• Work based on 24x7 rotating shift
• Join a newly formed Shared Services Centre team
• Opportunities to grow within Service Desk or wider IT functions

Requirements

• 2 – 3 years of relevant IT working experience in Service Desk / Technical Support
• Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS and common software applications
• Possesses troubleshooting, problem-solving and strong analytical skills
• Excellent communication and interpersonal skills
• Customer service driven, culturally sensitive, has patience

Benefits

• We care about ecology and are truly sustainable.
• Highly dynamic and very international work environment.
• Great Place to Work certified countries!
• Competitive salary adjusted annually based on performance.
• Hybrid work model promoting work-life balance.
• Various company activities during the year.