Help Desk Support Specialist - Remote

Overview

The Help Desk Support Specialist will manage all technical support operations with a primary focus on Microsoft 365 administration, ensuring exceptional customer service and technical support.

In Short

• Set up and manage Microsoft 365 tenancies.
• Install, configure, and troubleshoot Microsoft 365 applications.
• Provide first-class phone, email, ticketing, and remote support.
• Troubleshoot Windows PCs and occasionally Macs.
• Utilise ticketing systems to log and manage client issues.
• Take total ownership of all technical support operations.
• Leverage AI tools, scripting, and automation.
• Identify opportunities for process automation.

Requirements

• Extensive IT experience.
• Strong leadership qualities.
• Ability to work autonomously.

Benefits

• Negotiable salary based on experience.
• Opportunity to work with a leading Managed Service Provider.
• Focus on professional development and technical skills.