Help Desk Specialist - Remote

Overview

Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.

In Short

• Provide first level contact and convey resolutions to customer issues
• Addressing tickets via Phone and Emails
• Expert with Jira Ticketing Tool
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure

Requirements

• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Excellent in reporting and creating data visualization dashboards

Benefits

• Dynamic and driven team environment
• Opportunity to improve healthcare accessibility