Helpdesk Specialist - Remote

Overview

In this role, you will be at the forefront of providing first-line support to the client’s diverse clientele. You'll tackle a variety of technical challenges, ensure smooth IT operations, and contribute to our mission of delivering outstanding client service.

In Short

• Provide first-line technical support to clients.
• Handle password resets and multi-factor authentication.
• Support applications like Outlook, Slack, and Zoom.
• Manage Office 365 and Google Workspace administration.
• Troubleshoot network connectivity issues.
• Resolve hardware and printer issues.
• Document support requests and solutions.
• Participate in knowledge-sharing activities.
• Work in a fast-paced environment.
• Communicate effectively with clients globally.

Requirements

• At least 2 years of technical support experience.
• Fluency in English communication.
• Experience in an MSP environment is preferred.
• Strong understanding of Windows and MacOS.
• Experience with network administration.
• Knowledge of Active Directory and Azure is a plus.
• Exceptional interpersonal skills.
• Able to adapt to a rapidly changing environment.
• Strong multitasking and time management skills.
• A passion for technology and learning new systems.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• 20 vacation days per year; 7 sick days.
• Annual performance bonus and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.