HelpDesk Specialist - Remote

Overview

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,700+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

In Short

• Serve as the first point of contact for employees seeking technical assistance
• Troubleshoot, resolve, or escalate tickets that have been assigned
• Install, make changes, and repair computer hardware and software
• Create and manage users and permissions
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels
• Follow up with customers to ensure issues are resolved

Requirements

• 2+ years of IT experience in a mid-size enterprise environment
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff
• Knowledge and deep understanding of system networking and security on Mac and windows distributed systems
• Experience with configuration management tools, such as Okta - Advantage
• Experience with Automation of Infrastructure using Terraform And Wortako tools - Advantage
• Experience with cloud security best practices, including: authentication and networking - an advantage

Benefits

• Competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.