Helpdesk Specialist - Remote

Overview

We are looking for a Helpdesk Specialist to join IT support team and provide remote assistance (night shifts CET timezone). The ideal candidate will be responsible for user onboarding/offboarding, technical troubleshooting, software installation, account management, and IT compliance support.

In Short

• User Lifecycle Management: Onboarding and offboarding of employees, ensuring timely provisioning and deactivation of IT resources.
• Issuing, collecting, and managing IT equipment remotely.
• Assisting with software installation, reinstallation, and removal.
• Troubleshooting account-related issues (email, Slack, Active Directory, etc.).
• Supporting authentication and access to external systems and 3rd party services.
• Assisting the security team with compliance-related tasks.
• Managing access and user support for cloud services.
• Working Schedule: Night shifts (CET timezone).
• 1+ year of experience in IT support, helpdesk, or system administration.
• At least intermediate English level (spoken and written) is a must.

Requirements

• Technical skills required: Windows & MacOS support.
• Basic networking (DNS, DHCP, VPN, routing principles).
• Account management in Active Directory, GSuite, Slack.
• Software troubleshooting and installation.
• Experience with remote desktop solutions and cloud services.
• Security awareness: Understanding of compliance and endpoint security tools.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work independently and manage incidents proactively.

Benefits

• Remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave.
• Learning Coverage.
• Team Building programs.
• Mental Health Programs.
• Sport coverage.
• Medical insurance, dental coverage.