IT Helpdesk Specialist - Remote

Overview

The IT Helpdesk Specialist will manage and resolve complex IT issues, provide support for various applications, and ensure the smooth operation of IT services.

In Short

• Act as an escalation point for Level 1 technicians.
• Troubleshoot issues related to Windows, MacOS, and Microsoft 365.
• Conduct end-user training on security best practices.
• Ensure proper ticket documentation in ConnectWise.
• Meet SLA response and resolution times.
• Apply security updates for endpoints and servers.
• Assist with new client onboarding.
• Participate in client audits for IT infrastructure.
• Document solutions and troubleshooting steps.
• Stay updated with IT trends and security threats.

Requirements

• 5-7 years of experience in IT Helpdesk or similar roles.
• Experience with Managed Services Provider (MSP).
• Expertise in Office 365 applications and Azure.
• Familiarity with ConnectWise or similar tools.
• Microsoft and Azure certifications are a plus.
• Knowledge in Cybersecurity (ISO 27001).
• Ability to work independently.

Benefits

• Work from home options.
• Medical, dental coverage, and life insurance from day 1.
• Paid vacation and sick leave.
• Competitive salary package and annual appraisal.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and career growth opportunities.