IT Helpdesk Support Specialist III - Remote

Overview

The IT Helpdesk Support Specialist III is responsible for overseeing and supporting client hardware, software, and network systems, ensuring seamless system performance and delivering prompt technical support.

In Short

• Configure, deploy, and maintain end-user devices across various platforms.
• Manage mobile device solutions and ensure secure integration.
• Support and troubleshoot video teleconferencing technologies.
• Manage incidents and requests using ServiceNow.
• Monitor system performance and resolve technical issues.
• Implement and enforce security protocols.
• Troubleshoot network and connectivity issues.
• Collaborate on IT projects and system upgrades.
• Analyze and report IT problems and customer demand signals.
• Provide onsite and some remote support.

Requirements

• Active Security+ Certification.
• 3 to 5+ years of service desk support experience.
• High school diploma or equivalent; bachelor’s degree may substitute experience.
• Proficiency in managing Windows, macOS, and Linux systems.
• Experience with Active Directory, HBSS, and SCCM.
• Strong problem-solving and communication skills.
• Commitment to high standards of client support.
• Experience in a DoD IT environment preferred.
• ServiceNow experience is a plus.
• Other IT certifications are a plus.

Benefits

• Opportunity to work with the Air Force Office of Scientific Research.
• Engagement in significant scientific advancements.
• Collaboration with cross-functional teams.
• Professional development opportunities.
• Supportive work environment.