HelpDesk Support Specialist - Remote

Overview

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

In Short

• We are currently looking for an experienced, dynamic, and highly motivated HelpDesk Support Specialist.
• Responsible for providing exceptional technical support Level 1 & 2 to customer administrators/users.
• Resolve incidents and service requests, ensuring efficient operation of IT services.
• Provide technical support via the Service Cloud ticketing system or by phone.
• Own full cycle of customer technical support resolution.
• Log/document all customer correspondence into the Service Cloud ticketing system.
• Create knowledge base/troubleshooting documents for Team and customers.
• Adhere to all department and company policies and procedures.
• Work schedule: 11:00 AM to 8:00 PM EST, Monday - Friday.
• On-call one week a month.

Requirements

• Minimum of 2 years of experience in Information Technology.
• English B2+.
• College degree in Technology or similar related experience.
• Exposure to Windows Operating Systems.
• Experience in Mobile Applications Support.
• Ability to learn new technology quickly.
• Proven ability to work independently and within a Team.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, high-volume work culture.
• Previous software support experience within a Help desk environment.

Benefits

• Join a powerful tech workforce and help us change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs.