M365 Helpdesk Support Specialist - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Proactive Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

• Provide solutions to customers with M365 subscriptions in a grace period.
• Engage with customers to analyze their situations and advise on Microsoft 365 products.
• Educate customers on Microsoft 365 products and best practices.
• Assist customers in evaluating subscription benefits and options.
• Guide customers through new subscriptions and troubleshooting.
• Stay updated on Microsoft 365 updates and communicate them effectively.
• Document technical issues and solutions in a knowledge base.
• Collaborate with technical support engineers to resolve complex issues.
• Ensure high customer success and increase license utilization.

Requirements

• Technical advisory or implementation experience in a Microsoft 365 environment.
• Strong consultative and chat communication skills.
• Preferred certifications: MVP, MCT, MCSA, MCSE.
• RAVE experience is a plus.

Benefits

• Work with a leading technology company.
• Be part of a dynamic team focused on customer success.
• Opportunity to shape the future of technical excellence.