Help Desk Specialist - Remote

Overview

The Help Desk Specialist will provide tier 1 support to clients, ensuring exceptional customer service and problem-solving capabilities.

In Short

• Provide tier 1 support to clients.
• Escalate customer support issues as necessary.
• Prepare hardware for customers.
• Maintain accurate customer documentation.
• Monitor assigned alerts and respond appropriately.
• Work collaboratively with team members.
• Organize and prioritize tasks effectively.

Requirements

• Excellent communication and customer service skills.
• Ability to explain technical issues to non-technical users.
• Willingness to participate in on-call rotation.
• Experience managing third-party vendor relationships.
• Entry-level position, some experience preferred.
• Must be authorized to work in the USA.
• Availability to work weekdays 8am - 5pm ET.

Benefits

• Competitive compensation based on performance.
• Opportunities for professional development.
• Supportive team culture.
• Work in a mission-driven organization.
• Flexible working environment.