Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 22 hours ago
Customer Service
Full Time
USA

Overview

The Technical Support Specialist will provide exceptional support to clients, ensuring their experience exceeds expectations while solving complex technical challenges.

In Short

  • Provide amazing support to clients.
  • Escalate customer support requirements as needed.
  • Prepare hardware for customers.
  • Maintain accurate customer documentation.
  • Deliver operational and project commitments to customers.
  • Perform customer maintenance activities.
  • Monitor assigned alerts in conjunction with live helpdesk.
  • Collaborate with team members to meet client needs.
  • Organize and prioritize work effectively.

Requirements

  • Excellent communication and customer service skills.
  • Able to explain technical challenges to non-technical users.
  • Willingness to participate in on-call rotation.
  • 1-3 years of experience in a similar role.
  • Experience with Managed Service Providers preferred.
  • Must be legally authorized to work in the USA.

Benefits

  • Unlimited vacation policy.
  • Significant 401k contributions.
  • Opportunities for personal development.
  • Competitive compensation based on performance.
Resultant logo

Resultant

Resultant is a rapidly growing consulting firm that specializes in assisting public sector clients with their complex IT, data, and management challenges. The company is focused on driving business development and strategy, particularly within the Justice practice, while fostering strong executive-level client relationships. Resultant values collaboration with both internal teams and external stakeholders, and actively promotes its brand at industry events. The firm offers a dynamic work environment with benefits such as unlimited vacation, significant 401k contributions, and opportunities for personal development.

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