Technical Support Specialist - Remote

Overview

The Technical Support Specialist will serve as a primary point of contact for customers, providing technical assistance and troubleshooting to enhance customer success.

In Short

• Serve as the primary contact for technical assistance via email and chat.
• Diagnose and troubleshoot software issues reported by customers.
• Provide clear instructions for resolving technical issues.
• Investigate customer escalations and lead technical calls.
• Collaborate with engineering and product teams on complex issues.
• Follow support guidelines and improve processes.
• Maintain technical documentation and knowledge base articles.
• Be available during your shift.

Requirements

• Associate’s or bachelor’s degree in Computer Science or related field preferred.
• Proven experience in technical support or customer service roles.
• Advanced understanding of HTML, CSS, JavaScript & SDK.
• Understanding of Vanilla JS, Vue, Angular, and React is a plus.
• Excellent communication skills with non-technical users.
• Ability to manage multiple support tickets in a fast-paced environment.
• Remain calm and professional in challenging situations.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software is a plus.
• Must be able to work EST or CST hours.

Benefits

• Work in a globally distributed team.
• Opportunity to work with leading SaaS companies.
• Autonomy and ownership of your work.
• Fast-paced and dynamic work environment.
• Supportive team culture focused on results.