Technical Support Specialist - Remote

Overview

The Technical Support Specialist will provide exceptional support to clients, ensuring their technology needs are met while working onsite in South Bend, IN.

In Short

• Provide outstanding support to clients.
• Escalate customer support requirements as needed.
• Prepare desktops, laptops, and hardware for customers.
• Maintain accurate customer documentation.
• Deliver operational and project commitments to customers.
• Perform customer maintenance activities.
• Monitor assigned alerts and respond appropriately.
• Collaborate with team members to meet client needs.
• Organize and prioritize work effectively.

Requirements

• Excellent communication and customer service skills.
• Able to explain technical challenges to non-technical individuals.
• Willing to participate in an on-call rotation.
• 1-3 years of experience in a similar role.
• Preferred experience with Managed Service Providers (MSP).
• Must reside in or near South Bend, IN.
• Legally authorized to work in the USA without sponsorship.

Benefits

• Unlimited vacation policy.
• Significant 401k contributions.
• Opportunities for personal development.
• Competitive compensation based on performance.
• Supportive team culture.