Technical Support Specialist - Remote

Overview

Brightspeed is looking for a Technical Support Specialist to join our team! In this position, you will assist with resolving issues related to installation/change service orders and system fallout, ensuring an excellent customer experience.

In Short

• Taking phone calls and chats from technicians and business partners.
• Maintaining data integrity of inventory systems.
• Responding to various service queues to meet objectives and SLA agreements.
• Handling customer record assignments for fiber orders.
• Participating in specialized task or focus groups.
• Staying informed about departmental methods and procedures.
• Increasing technical knowledge about Brightspeed’s products.
• Maintaining detailed records of actions taken on orders.
• Working various shifts, including weekends and holidays.
• Other duties as assigned.

Requirements

• MUST RESIDE IN NORTH CAROLINA.
• High School Diploma/GED or equivalent experience.
• One to two years of telecommunications experience.
• Fluent skills in Excel, including building spreadsheets and using macros.
• Experience with construction prints and cable schematics.
• Working knowledge of service offerings such as FTTP, Data, VOIP.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks effectively.
• Experience with Microsoft Suite including TEAMS and Outlook.

Benefits

• Competitive compensation and comprehensive benefits.
• Medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program.
• Paid time off programs promoting overall wellness.
• Recognition as a Top Workplace by the Charlotte Observer.
• Investment in technology to support a hybrid workforce.
• Commitment to inclusion and belonging.
• Opportunity for career advancement.
• Supportive team environment.