Technical Support Specialist - Remote

Overview

Join a passionate US team at a worldwide leading educational video company that supports our customers and enhances video learning experiences for schools.

In Short

• Full-time permanent position, working remotely or in our Charleston office.
• Opportunity to lead the product support function in the US.
• Support K-12 district partners with technical onboarding and integration.
• Troubleshoot and resolve technical setup issues with a customer-first mindset.
• Document interactions and maintain an accurate database of customer cases.
• Run daily live Zoom programs for customers and provide post-program support.
• Manage data related to program registrations and updates.
• Collaborate with district technology teams to align implementations with goals.
• Experience onboarding and implementing SSO services is a plus.
• Access to professional development opportunities and supportive work culture.

Requirements

• Genuine love for customer service and technology.
• Ability to follow processes while using initiative to solve problems.
• Experience with SaaS products and K-12 instructional technology is preferred.
• Strong understanding of digital tools and platforms used in education.
• Experience with Salesforce CRM is a nice-to-have.

Benefits

• 20 days paid annual leave, paid sick leave, and extra paid Wellbeing and Volunteering leave.
• 401k match and Platinum health insurance with vision and dental included.
• Flexible working arrangements and ability to work remotely from different locations.
• Generous parental leave policy offering 16 weeks’ full pay.
• Access to LinkedIn Learning and professional development budgets.
• Wellbeing Policy with access to EAP and wellbeing apps.