Technical Support Specialist - Remote

Overview

Join a passionate US team at a worldwide leading educational video company, supporting our customers and enhancing video learning experiences for schools.

In Short

• Full-time permanent position, working remotely or in our Charleston office.
• Make a positive impact on education through video technology.
• Provide exceptional product and technical support to customers across the US.
• Lead the product support function in the US.
• Troubleshoot and resolve technical setup issues.
• Collaborate with district technology teams for successful implementations.
• Document customer interactions and maintain accurate databases.
• Run daily live zoom programs for technical support.
• Manage data entry and program updates.
• Support with landing pages and program modifications as needed.

Requirements

• Genuine love of customer service and technology.
• Ability to solve problems and follow processes.
• Experience onboarding and implementing Single Sign-On services.
• Technical support experience with SaaS products.
• K–12 instructional technology experience.
• Experience with Salesforce CRM is a plus.

Benefits

• 20 days paid annual leave, paid sick leave, and extra Wellbeing and Volunteering leave.
• 401k match and Platinum health insurance with vision and dental.
• Flexible working arrangements, including remote work options.
• Generous parental leave policy offering 16 weeks of full pay.
• Learning and Development budgets for professional growth.
• Access to wellbeing resources and mental health support.