Technical Support Specialist - Remote

Overview

We are looking for a Technical Support Specialist to provide IT solutions and support for everyone at Faptic Technology. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work.

In Short

• Provide technical assistance and support for upcoming queries and issues related to computer systems, software, and hardware
• Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
• Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
• Maintain accurate records and documentation of IT assets, configurations, and procedures
• Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
• Assist in the deployment and management of software applications, updates, and licenses across organization
• Participate in backup and disaster recovery processes to ensure data integrity and availability
• Monitor system performance and capacity, identifying and resolving issues proactively
• Liaise with vendors and service providers to resolve technical issues and procure necessary IT equipment and services
• Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
• Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.

Requirements

• Proficiency in troubleshooting and resolving technical issues
• Experience with IT infrastructure and systems management
• Strong communication skills for customer interaction
• Ability to document processes and maintain records
• Knowledge of security compliance and best practices
• Familiarity with backup and disaster recovery procedures
• Team player with a proactive approach to problem-solving

Benefits

• Opportunity for skill development and learning
• Supportive team environment
• Exposure to modern IT setups