Technical Support Specialist - Remote

Overview

The Technical Support Specialist provides remote support to customers of pharmacy automation solutions, ensuring exceptional service and problem resolution.

In Short

• Provide technical phone support for pharmacy automation solutions.
• Instruct customers and field engineers on hardware and software operations.
• Manage customer cases effectively with clear objectives and timelines.
• Diagnose problems and collaborate with engineers for solutions.
• Maintain comprehensive product knowledge and ensure data integrity.
• Demonstrate exceptional communication skills through various channels.
• Mentor peers and support multi-functional project teams.
• Possess solid customer service skills with technical support experience.
• Willingness to work beyond specified hours as required.
• Contribute to knowledge base development and process improvement.

Requirements

• Associate's Degree in business or technical field preferred.
• 1-2 years of technical support experience or equivalent.
• Familiarity with basic networking hardware and software components.
• Strong work ethic and ability to work independently.
• Excellent grammar and active listening abilities.
• Ability to document practices and procedures clearly.
• Up to 15% domestic travel may be required.
• One industry-specific certification (CompTIA A+, Net+, Security+) preferred.
• Software knowledge and Microsoft certification a plus.
• Ability to work in a team environment.

Benefits

• Supportive environment for learning and growth.
• Opportunity to be part of a team that values contributions.
• Encouragement to bring your authentic self to work.
• Culture that prioritizes collaboration and innovation.
• Commitment to advancing health and making a difference.