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Field Service Engineer - Remote

Posted 2 days ago
All others
Full Time
USA
$25.30 - $39.20 USD/hour

Overview

The Field Support Engineer will provide in-depth technical and customer support of BD Parata’s suite of pharmacy automation products, traveling regionally to deliver exceptional service.

In Short

  • Provide technical and customer support for pharmacy automation products.
  • Travel regionally to client sites.
  • Deliver exceptional customer service and problem resolution.
  • Maintain equipment and resolve issues to maximize uptime.
  • Train customers on operation and maintenance of systems.
  • Document issues and resolutions in Salesforce Field Service Lightning.
  • Collaborate with service teams to resolve complex issues.
  • Assist with new automation installations.
  • Strong customer service orientation required.
  • Must have a mechanical aptitude and ability to use hand tools.

Requirements

  • Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
  • 3-5 years field service experience or equivalent.
  • Proficiency with Windows operating systems and Microsoft Office.
  • Knowledge of computer networking and router/switch configuration.
  • Experience with digital multi-meters and electrical testing equipment.
  • SQL knowledge is a plus.
  • Ability to travel daily and occasionally lift/carry up to 100 pounds.
  • Must be able to stand for extended periods.

Benefits

  • Fleet vehicle provided.
  • Corporate credit card for expenses.
  • Company laptop and phone.
  • Complete tool kit.
  • Comprehensive benefits package.

Davol

Davol

Becton, Dickinson and Company (BD) is one of the largest global medical technology companies dedicated to advancing the world of health. With a commitment to innovation and quality, BD designs, manufactures, and markets billions of MedTech products each year, aiming to provide transformative solutions that improve patient care. The company fosters a collaborative environment where imagination and passion drive progress, encouraging employees to learn, grow, and contribute to making the world a better place. BD values diversity and inclusion, ensuring equal opportunities for all employees while focusing on delivering impactful health solutions.

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