Field Support Engineer - Remote

Overview

The Field Support Engineer position at BD Parata involves providing technical and customer support for pharmacy automation products while traveling regionally.

In Short

• Provide exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Travel regionally to provide support.
• Work in various pharmacy environments.

Requirements

• High School diploma plus 3-5 years field service experience.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking and router/switch configuration.
• Strong mechanical aptitude and ability to use hand tools.
• Experience with digital multi-meters and electrical testing equipment.
• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• SQL knowledge a plus.
• Ability to travel daily and lift/carry up to 50 pounds.
• Must be able to stand for extended periods.

Benefits

• Fleet vehicle provided.
• Corporate credit card for expenses.
• Company laptop and phone.
• Complete tool kit.
• Comprehensive benefits package.