Field Support Engineer II - Remote

Overview

The Field Support Engineer II at ZEISS is responsible for installing, repairing, upgrading, and performing preventative maintenance on surgical microscope equipment within a designated service territory, ensuring high customer satisfaction.

In Short

• Install, repair, and upgrade surgical microscope equipment.
• Perform preventative maintenance on designated products.
• Maintain customer relationships and achieve satisfaction.
• Complete daily field service reports and weekly expense reports.
• Manage spare parts inventory according to guidelines.
• Travel extensively for service calls and training.
• Assist in promoting service agreements for revenue growth.
• Provide customer training on equipment operation and maintenance.
• Maintain company-issued tools and equipment.
• Work independently with limited supervision.

Requirements

• Minimum 3 years of experience in Electronics, Fine Mechanics, or Medical Field Service.
• 7+ years in order management or inventory management preferred.
• BS in Electronics, Engineering, or Computer Technology preferred.
• Excellent communication and interpersonal skills.
• A+ and Net+ certification preferred.
• Proficient with SAP and CRM systems.
• Strong problem-solving skills for customer issues.
• Ability to work independently and manage multiple projects.
• Must be able to lift up to 50 pounds occasionally.
• Valid driver’s license and good driving record required.

Benefits

• Medical, Vision, and Dental coverage.
• 401k Matching.
• Employee Assistance Programs.
• Vacation and sick pay.
• Opportunities for further development.