Support Engineer II - Remote

Overview

As a Support Engineer II at QuickNode, you will play a crucial role in ensuring high-quality customer experience by addressing technical support requests and debugging issues related to our blockchain infrastructure services.

In Short

• Handle technical customer support requests.
• Collaborate with a remote team to resolve customer issues.
• Debug and document technical problems.
• Utilize scripting languages such as Python, GoLang, Ruby, and Bash.
• Maintain infrastructure using tools like Terraform and Ansible.
• Monitor and troubleshoot network issues.
• Work with Linux systems and core internet protocols.
• Communicate effectively with customers and internal teams.
• Participate in daily meetings to discuss task progress.
• Contribute to a culture of knowledge sharing and documentation.

Requirements

• Experience in technical customer support.
• Proficiency in advanced scripting.
• Knowledge of internet core protocols.
• Experience with infrastructure as code.
• Expertise in managing Linux hosts.
• Experience with proactive alerting and monitoring systems.
• Ability to debug complex issues thoroughly.
• Strong communication and team collaboration skills.
• Capability to preemptively solve problems.
• Documentation and knowledge sharing skills.

Benefits

• Competitive salary and benefits package.
• Quarterly bonus eligibility based on performance.
• Flexible working environment.
• Opportunities for professional growth.
• Inclusive company culture.