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Support Engineer II - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Support Engineer II at QuickNode, you will play a vital role in ensuring high-quality customer experiences by addressing support requests and debugging issues related to blockchain technology.

In Short

  • Handle customer support in a technical capacity.
  • Work on a remote team of 5-10 people.
  • Write scripts to troubleshoot technical issues.
  • Manage refunds and credits in Stripe.
  • Lead a customer support team in a technical capacity.

Requirements

  • Advanced scripting in Python, GoLang, Ruby, Bash.
  • Knowledge of internet protocols: DNS, TCP/SSL, HTTP.
  • Familiarity with the Ethereum JSON RPC specification.
  • Experience with infrastructure as code (Terraform, Ansible).
  • Expertise in managing Linux hosts.
  • Proactive alerting and monitoring experience.
  • Experience in technical customer support.
  • Ability to set up unfamiliar software.
  • Thorough debugging and documentation skills.
  • Capability to preemptively solve complex problems.

Benefits

  • Competitive compensation discussed openly during hiring.
  • Quarterly bonuses tied to performance.
  • Flexible work environment.
  • Comprehensive benefits package.
  • Commitment to equal opportunity employment.
QuickNode logo

QuickNode

QuickNode is a cloud-based infrastructure company dedicated to powering the blockchain ecosystem. With a mission to serve as an indispensable utility for companies and innovators worldwide, QuickNode enables the development of next-generation, Web3-enabled businesses and applications utilizing blockchain technology. Backed by prominent investors such as Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund, QuickNode boasts a team of over 120 professionals who maintain high-performance global data infrastructure, handling billions of requests daily. Operating as a global remote company with headquarters in Miami, Florida, QuickNode emphasizes a collaborative and customer-focused approach to support and innovation.

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