IT Support Engineer II - Remote

Overview

PlayStation is looking for an IT Support Engineer II to help operationally support the transformation of our machine learning environment and its software supply chain to the next level!

In Short

• Support Machine Learning & Artificial Intelligence compute cluster environments and local/S3 storage systems.
• Demonstrate extraordinary customer service and establish close partnerships with customers/researchers from various Sony companies.
• Collaborate closely with multiple IT teams across Sony to upgrade and improve infrastructure while enhancing the customer experience.
• Collaborate with our Information Security team on multi-functional initiatives and investigations.
• Respond to researcher questions and trouble tickets.
• Open tickets and work with vendors to resolve hardware and software issues in the environment.
• Onboard and offboard users and projects.
• Participate with DevOps teams to install HW/SW upgrades, patches, new features and policies.
• Author and maintain documentation of systems and processes.
• Some traveling may be required.

Requirements

• Customer and peer relationship focused with solid interpersonal and communication skills.
• In-depth understanding of Unix/Linux systems internals and networking.
• Experience at building, deploying, and operating services.
• Strong problem-solving skills across software, system, and network with a methodical and detailed approach to fixing issues.
• Execution oriented and results driven with the ability to learn new skills/technologies quickly and independently.
• Moderate understanding of datacenter, cloud, and live production standard methodologies.
• Familiarity of DevOps workloads including management of Ubuntu, Kubernetes, Docker, GitHub, Artifactory, web applications, filesystems, AWS, S3, CI/CD pipelines.
• Five+ years of experience supporting enterprise environments including cloud.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Collaboration with diverse teams.
• Access to cutting-edge technology.
• Support for work-life balance.