IT Support Engineer - Remote

Overview

We are seeking a service-oriented IT Support engineer to join our global IT team. You will handle IT helpdesk tickets, providing computer and application support to employees in Prague site and globally, via in-person, phone, and remote assistance. As part of your role, you will collaborate with international functions to facilitate local and global projects in all IT-related fields.

In Short

• Resolve hardware, software, and OS issues on macOS and Windows.
• Manage users and access rights to company applications via SSO and MFA.
• Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
• Facilitate IT onboarding/offboarding processes and maintain IT inventory.
• Provide technical assistance for video conferencing and company events.

Requirements

• An IT professional with 2+ years hands-on experience in IT Support or Administration.
• Experienced in a multi-OS environment (MacOS, Windows).
• Experienced with Active Directory/Azure/GSuite environments.
• Familiarity with Cloud technologies (e.g., Okta, Office365, Google Workspace, AWS) and mobile device management (MDM).
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with ticketing systems, remote support tools, and IT asset management.
• A passion for problem-solving and a dedication to customer satisfaction.

Benefits

• Impact: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
• Innovation: We value open dialogue and empower everyone to bring their ideas forward.
• Hybrid Work Model: With our hybrid model, you get the perfect balance—3 days in our vibrant office and 2 days working from home.
• Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8).
• Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card.
• Top-tier hardware: You’ll work with a MacBook Pro M3, dual monitors, and electric standing desk.
• Team events: We love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year.
• Access to Equity programs: Join in the success of Similarweb by becoming a shareholder!
• Grow your career any way you choose: With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!