We are seeking a service-oriented IT Support engineer to join our global IT team. You will handle IT helpdesk tickets, providing computer and application support to employees in Prague site and globally, via in-person, phone, and remote assistance. As part of your role, you will collaborate with international functions to facilitate local and global projects in all IT-related fields.

In Short

Resolve hardware, software, and OS issues on macOS and Windows.
Manage users and access rights to company applications via SSO and MFA.
Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
Facilitate IT onboarding/offboarding processes and maintain IT inventory.
Provide technical assistance for video conferencing and company events.

Requirements

An IT professional with 2+ years hands-on experience in IT Support or Administration.
Experienced in a multi-OS environment (MacOS, Windows).
Experienced with Active Directory/Azure/GSuite environments.
Familiarity with Cloud technologies (e.g., Okta, Office365, Google Workspace, AWS) and mobile device management (MDM).
Networking fundamentals (TCP/IP, DNS, DHCP).
Experience with ticketing systems, remote support tools, and IT asset management.
A passion for problem-solving and a dedication to customer satisfaction.

Benefits

Impact: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
Innovation: We value open dialogue and empower everyone to bring their ideas forward.
Hybrid Work Model: With our hybrid model, you get the perfect balance—3 days in our vibrant office and 2 days working from home.
Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8).
Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card.
Top-tier hardware: You’ll work with a MacBook Pro M3, dual monitors, and electric standing desk.
Team events: We love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year.
Access to Equity programs: Join in the success of Similarweb by becoming a shareholder!
Grow your career any way you choose: With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!