Customer Support Representative (Employee Health Insurance) - Remote

Overview

As a Customer Support Representative at SimplyInsured, you will play a crucial role in assisting small business owners with their health insurance needs, helping to eliminate the fear associated with health insurance.

In Short

• Provide support via chat, phone, and email for SimplyInsured customers.
• Assist customers in navigating the online insurance shopping experience.
• Resolve administrative and billing questions for existing customers.
• Document customer interactions using support ticketing software.
• Contribute to improving customer experience by proposing solutions.
• Work in a high-volume contact center environment.
• Must be available to work 8:30am - 5pm CST, Monday to Friday.
• 1-2 years of experience in customer service or sales is preferred.
• Strong desire to help small businesses navigate health insurance.
• Enjoy working in a start-up environment.

Requirements

• 1-2 years of experience in customer service or sales role.
• Highly productive with good multitasking skills.
• Passion for helping people, especially regarding health.
• Able to work in a high-volume contact center environment.
• Familiarity with support ticketing and/or CRM software.
• Fantastic oral and written communication skills.
• Strong desire to assist small businesses with health insurance questions.

Benefits

• “Take what you need” time off plan.
• 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents.
• Fully Remote work opportunity.
• A values-based culture that invests in employee success.