Customer Service Representative - Health Insurance - Remote

Overview

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

In Short

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements

• Strong communication skills.
• Ability to handle customer inquiries and complaints effectively.
• Empathy and a positive attitude.
• Experience in customer service or related fields.
• Familiarity with health insurance products is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunities for professional development.
• Supportive team environment.
• Health insurance benefits.