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Call Center Customer Service Representative (Health Insurance) - Remote

Posted 2 weeks ago
Customer Service
Full Time
MD, USA
$43,000 - $48,000/year

Overview

The Call Center Customer Service Representative (Health Insurance) is responsible for handling incoming calls and correspondence from customers in a call center environment, providing accurate responses to inquiries and resolving issues based on health plan benefits.

In Short

  • Handle customer inquiries regarding health benefits and claims.
  • Process complaints and appeals in accordance with regulations.
  • Document all customer interactions accurately.
  • Follow up with customers on open issues.
  • Participate in a 90-day training program with assessments.
  • Work in a hybrid schedule, potentially requiring in-office work.
  • Maintain a professional demeanor as per company conduct guidelines.
  • Return customer calls within 48 hours.
  • Assist with various customer service tasks as assigned.
  • Work location may change based on business needs.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 3 years of customer service experience.
  • Strong attention to detail and problem-solving skills.
  • Ability to pass training assessments with a score of 85% or above.
  • Effective communication skills for customer interactions.

Benefits

  • Competitive salary with opportunities for overtime.
  • Diverse and inclusive work environment.
  • Training and development opportunities.
  • Potential for hybrid work schedule.
American Foreign Service Protective Association logo

American Foreign Service Protective Association

The American Foreign Service Protective Association (AFSPA) is dedicated to providing comprehensive support and services to the U.S. Foreign Service community. As an Equal Opportunity and Affirmative Action Employer, AFSPA values diversity and is committed to creating an inclusive workplace. The organization offers a competitive compensation package, including a robust benefits program, and promotes a hybrid work environment to meet the needs of its employees. AFSPA focuses on administrative assistance and compliance support, ensuring efficient operations within its departments.

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