Customer Service Representative - Homeowner Insurance - Remote

Overview

As a Customer Service Representative, you will assist insurance agents and homeowners with their inquiries, ensuring a high level of customer satisfaction.

In Short

• Serve as the first point of contact for customers.
• Assist customers with their home insurance policy inquiries.
• Identify and escalate complex issues to the appropriate team.
• Maintain accurate records of interactions and transactions.
• Collaborate with underwriters to resolve issues.
• Stay updated on industry trends and regulations.
• Provide accurate information about company products and policies.
• Strong listening and problem-solving abilities required.
• Customer-centric approach is essential.
• Ability to multitask in a fast-paced environment.

Requirements

• Active P&C insurance license is required.
• Minimum 1 year of homeowner insurance experience.
• Proven experience in customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and capable of managing complex information.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.