Customer Service Representative - Home Services - Remote

Overview

Nexa Receptionists is a 24/7 live answering service focused on home services, providing exceptional customer service through various communication channels.

In Short

• Serve as the first point of contact for customer service and appointment setting calls.
• Provide exceptional service with effective and professional communication.
• Must be available to work weekends and holidays.
• Collect and input caller information accurately into the CRM.
• Follow specific instructions and procedures for calls.
• Identify and escalate issues as necessary.
• Adjust communication style to convey confidence and empathy.
• Meet productivity goals while maintaining call control.
• Manage and record off system time accurately.

Requirements

• Experience with Service Titan, HouseCall Pro, or Sera CRM preferred.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Customer service experience.
• Ability to work weekends and holidays.

Benefits

• Flexible work schedule.
• Work from home opportunity.
• Supportive team environment.
• Opportunities for professional growth.