Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Similarweb, you will become a product expert, assist customers with inquiries, and strengthen relationships with users.

In Short

• Provide high-quality, personalized support to customers primarily through email.
• Support Similarweb employees with product-related questions.
• Act as an escalation point for Tier 1 team for bugs and advanced product questions.
• Become an expert in Similarweb products for general product education inquiries.
• Collaborate with Product and R&D teams to resolve bugs and handle escalations.
• Acquire advanced knowledge of data methodology for complex data questions.
• Offer feedback to the Product team to enhance customer experience.

Requirements

• At least 1 year of customer-facing experience.
• At least 1 year of experience with software (SaaS preferred) or in digital marketing.
• SQL knowledge for data discrepancies.
• Experience with RESTful APIs and tools like Postman.
• Exceptional verbal and written communication skills in English.
• Internet and tech savvy.
• Critical thinking and problem-solving skills.
• Professionalism and teamwork ability.
• Service-oriented with customer-facing skills.
• Data analysis skills.

Benefits

• Competitive compensation packages.
• Opportunities for career growth and development.
• Encouragement of open dialogue and idea sharing.
• Regular team outings and happy hours.
• Commitment to diversity and inclusivity.