IT Support Engineer - Remote

Overview

At FieldGuide, we believe that technology should empower people, not overwhelm them. We’re seeking an IT Support Engineer who thrives on helping clients navigate dynamic IT environments in a relatable and approachable way.

In Short

• Support a wide variety of clients and systems while championing our people-first mission
• Share your IT knowledge and expertise across a wide variety of environments and IT systems
• Partner with a diverse set of stakeholders to find balanced solutions to complex problems
• Research new technologies and proactively communicate the benefits to our team and our clients
• Help our team develop innovative ways to scale our products and services

Requirements

• Passionate about service and helping people solve their problems
• Outstanding written and verbal communication skills
• Problem-solving and troubleshooting skills
• Calming presence under pressure
• Comfortable with various IT systems including Macs and Windows
• 1-3 years of experience in IT support or equivalent education

Benefits

• Flexible paid time off (PTO)
• 4% salary contribution to your 401k
• Fully paid medical, vision, and dental insurance for you
• 70% medical + 50% vision and dental insurance for dependents
• Work from home one day a week
• Anniversary bonus
• Equipment and gear stipends
• Company-provided snacks + meals
• Hands-on training to teach you new technologies