The Support Engineer provides enterprise-level assistance to our internal stakeholders and teams. They will diagnose, troubleshoot, triage, and/or fix software problems, collaborating with stakeholders from diverse departments.
On top of technical investigative work, they’ll also help our internal stakeholders to better understand our APIs and how to use them, creating and updating knowledge-based articles along the way.
A top-class Support Engineer provides valuable support to the organization, being the first line of defense for incidents, bugs, and issues coming from our software, while continually improving their troubleshooting and coding skills.