Support Engineer - Remote

Overview

As a Support Engineer (PST) at Lumos, you have the opportunity to be one of the first 5 folks building out our support organization. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense.

In Short

• Creating a World-Class Support Experience
• Troubleshooting Complex Technical Errors
• Proactively Developing Product Expertise
• Reflecting On and Finding Solutions for Current Support Opportunities
• Partnering with Solutions Engineering and Customer Success Managers
• Building clear processes for Support at Lumos
• Impacting customer experience through detailed interactions
• Fostering relationships with Product Managers
• Providing feedback for long-term success
• Working in a fast-growing startup environment

Requirements

• No specific minimum qualifications required; motivation and potential are valued
• Strong communication skills
• Ability to troubleshoot technical issues
• Willingness to learn and grow into the role
• Creative problem-solving skills
• Detail-oriented approach
• Team player mentality
• Experience in customer support is a plus
• Ability to work in a fast-paced environment
• Flexibility in working hours (+/-4 hours Pacific Time)

Benefits

• Remote work culture
• Medical, Vision, & Dental coverage
• Company and team bonding trips
• Optimal WFH setup
• Unlimited PTO with minimum time off
• Up to 16 weeks for expecting parents
• Wellness stipend
• 401k matching plan