Support Engineer - Remote

Overview

Snapsheet is looking for a Remote Support Engineer to join our IT Team. As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that.

In Short

• Be the primary point of contact for our external customers
• Handle both internal and external support tickets
• Vendor software application installation and trouble-shooting
• Local and remote helpdesk support
• Monitoring and responding quickly to requests
• Documenting internal procedures
• Desktop equipment ordering and setup for new hires
• Commuting to the office 1-2 days a week

Requirements

• Strong analytical aptitude for problem-solving skills
• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
• Ability to work independently and manage time
• Interested in learning from other professionals
• Previous technical experience or internships a plus
• Excellent written and oral communication skills
• Willingness to learn and adapt

Benefits

• Competitive Salary
• Open Hack Days every other Friday
• Startup work environment and casual dress-code
• Monthly Internet stipend
• Company laptop, desktops, keyboard, etc.
• Employee Events
• 1:1 mentorship
• Snapsheet Swag