Field Support Engineer II - Remote

Overview

The Field Support Engineer II at ZEISS is responsible for installing, repairing, and maintaining surgical microscopes in a designated service territory, ensuring high customer satisfaction through professional communication and technical expertise.

In Short

• Install, repair, and perform maintenance on surgical microscopes.
• Travel extensively within the Midwest region.
• Diagnose and resolve customer issues effectively.
• Maintain inventory of spare parts and tools.
• Submit field service and expense reports daily and weekly.
• Support revenue growth through service agreements.
• Provide customer training on equipment operation.
• Ensure compliance with company policies and procedures.
• Work independently with limited supervision.
• Maintain professional communication with customers and team members.

Requirements

• Minimum of three years of experience in related fields.
• BS in Electronics, Engineering, or related fields preferred.
• A+ and Net+ certification preferred.
• Strong verbal and written communication skills.
• Ability to travel extensively and manage time effectively.
• Good computer skills and ability to learn new technologies.
• Must have a valid driver’s license and good driving record.
• Ability to lift up to 50 pounds.
• Experience in customer service and technical support.
• Ability to work under pressure and resolve issues.

Benefits

• Medical, Vision, and Dental coverage.
• 401k Matching.
• Employee Assistance Programs.
• Vacation and sick pay.
• Opportunities for further development.
• Diverse and inclusive work environment.
• Supportive company culture.
• Long-term career opportunities.
• Competitive salary and benefits package.
• Engagement in innovative projects.