Field Support Engineer II - Remote

Overview

The Field Support Engineer II at ZEISS is responsible for providing service support and maintenance for ZEISS Surgical Microscopes in the St. Louis, MO area, ensuring high levels of customer satisfaction.

In Short

• Diagnose and repair ZEISS products within the assigned service territory.
• Perform installations, upgrades, and preventative maintenance on equipment.
• Schedule and modify customer visits based on needs.
• Complete daily field service reports and weekly expense reports.
• Maintain spare parts inventory and return items as per policy.
• Support revenue growth through service agreements.
• Interface professionally with customers and team members.
• Instruct customers on equipment operation and maintenance.
• Travel extensively for service calls and training.
• Maintain company-issued tools and equipment.

Requirements

• Minimum of three years of experience in Electronics, Fine Mechanics, or Medical Field Service.
• BS in Electronics, Engineering, or related fields preferred.
• A+ and Net+ certification preferred.
• Strong verbal and written communication skills.
• Ability to work independently with limited management oversight.
• Strong computer skills.
• Ability to travel extensively in the US and internationally.
• Must have a valid driver’s license and good driving record.
• Ability to lift up to 50 pounds.
• Multiple project and time management skills required.

Benefits

• Medical, Vision, and Dental insurance.
• 401k Matching.
• Employee Assistance Programs.
• Vacation and sick pay.
• Performance bonuses or sales commissions.
• Robust benefits package.
• Opportunities for further development.
• Diversity and inclusion in the workplace.
• Supportive work environment.
• Long-term goals aligned with the Carl Zeiss Foundation.