Field Support Engineer II - Remote

Overview

The Field Support Engineer II at ZEISS plays a vital role in Medical Device Field Service Repair, working with cutting-edge technologies and providing essential support to customers.

In Short

• Diagnose and repair designated products within an assigned service territory.
• Schedule and manage customer visits based on needs.
• Complete daily field service reports and weekly expense reports.
• Maintain spare parts inventory according to company guidelines.
• Promote and retain service agreements to support revenue growth.
• Interface with customers professionally and calmly.
• Instruct customers on equipment operation and maintenance.
• Maintain company-issued test equipment and support tools.
• Install and maintain equipment at trade shows as needed.
• Extensive overnight travel required for training and support.

Requirements

• Minimum of three years of experience in relevant fields.
• BS in Electronics, Engineering, or related fields preferred.
• A+ and Net+ certification preferred.
• Strong problem-solving and customer satisfaction skills.
• Self-directed with the ability to work independently.
• Good verbal and written communication skills.
• Strong computer skills.
• Ability to pass required training for servicing fine mechanics and optics.
• Project and time management skills required.
• Valid driver’s license and good driving record required.

Benefits

• Medical, Vision, and Dental coverage.
• 401k Matching.
• Employee Assistance Programs.
• Vacation and sick pay.
• Performance Bonus eligibility.
• Robust benefits package.