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Technical Support Specialist - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

As a Technical Support Specialist at GPTZero, you will be the backbone of our technical customer support, enhancing user experience for millions of users by resolving their issues and inquiries.

In Short

  • Serve as the primary contact for customer inquiries and route emails to appropriate teams.
  • Respond efficiently to technical and billing inquiries.
  • Assist users via calls to resolve common issues.
  • Participate in initial meetings with prospects to understand needs.
  • Utilize internal tools to resolve customer complaints.
  • Collaborate with engineering to document workflows and guides.
  • Report on common user requests in task management software.
  • Engage with community on social media platforms.

Requirements

  • Experience in customer support within the software industry.
  • Strong problem-solving skills to handle complaints effectively.
  • Fluency in English with excellent communication abilities.
  • Ability to work collaboratively and improve customer support processes.
  • Capacity to provide stellar references.
  • Remote role requiring overlap with Eastern Standard Time.

Benefits

  • Remote work with co-working hubs in Toronto and NYC.
  • Competitive salary.
  • Generous PTO and holidays.
  • Wellness and learning stipend.

GPTZero

GPTZero

GPTZero is a pioneering AI detection platform dedicated to restoring trust and transparency on the internet. With a mission to empower educators, students, journalists, marketers, and writers, GPTZero is at the forefront of navigating the complexities of AI-generated content. The company boasts millions of users and institutions that rely on its innovative solutions, positioning itself as a leader in the intersection of artificial intelligence and information integrity. The team comprises high-performing professionals from renowned engineering cultures and prestigious AI research labs, committed to enhancing the quality of information and writing across various domains.

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