Technical Support Specialist - Remote

Posted 2 days ago

Customer Service

Full Time

Worldwide

Overview

As a Technical Support Specialist at Prolific, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support to help them succeed.

In Short

Be the first point of contact for customers regarding technical queries.
Assist customers with API-related issues and troubleshooting.
Work closely with Customer Success and Engineering teams.
Create technical support documentation for API usage.
Manage multiple customer queries effectively.
Utilize data tools for identifying and resolving technical issues.
Collaborate on incident management and bug handling processes.
Maintain strong relationships with internal departments.
Provide innovative solutions to enhance customer success.
Work in a mission-driven culture focused on AI innovation.

Requirements

Proven experience in troubleshooting technical challenges.
Previous experience in technical support, preferably in SaaS or AI.
Familiarity with observability and automation tools.
Ability to explain technical concepts to non-technical users.
Experience with helpdesk and project management tools.
Strong organizational skills for managing customer priorities.
Proactive mindset committed to enhancing customer success.

Benefits

Competitive salary and benefits.
Remote working opportunities.
Access to a unique human data platform.
Opportunities for groundbreaking research.
Being part of a mission-driven culture.

Prolific

Prolific is a pioneering company in the AI sector, dedicated to building a robust human data infrastructure that is transforming AI development. Unlike many competitors, Prolific emphasizes the importance of high-quality and diverse human-generated data, which is essential for creating superior AI models. The company connects researchers and organizations with a global pool of participants, facilitating the collection of ethically sourced behavioral data that enhances AI systems. Prolific is committed to integrating diverse human perspectives into AI innovation, positioning itself at the forefront of the next wave of advancements in artificial intelligence. With a mission-driven culture, Prolific offers competitive salaries, benefits, and remote working opportunities, making it an attractive workplace for those passionate about AI and research.

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