Technical Support Associate - Remote

Overview

We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems.

In Short

• Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
• Assist with the setup and configuration of laptops, user accounts, and standard applications.
• Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
• Keep simple records and documentation of IT assets, tickets, and recurring issues.
• Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.
• Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
• Participate in backup checks and other routine IT processes under guidance.
• Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
• Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
• Provide excellent customer service and clear communication to technical and non-technical colleagues.

Requirements

• Proactive and service-oriented mindset.
• Experience in a service desk environment.
• Basic knowledge of computer systems and networks.
• Strong communication skills.
• Ability to troubleshoot hardware and software issues.
• Willingness to learn and adapt to modern IT systems.

Benefits

• Exposure to high-performance applications and cloud infrastructure.
• Opportunities for career development and learning.
• Supportive and collaborative company culture.