Technical Support Associate - Remote

Overview

Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected.

In Short

• Provide exceptional 24/7 Tier 1 support to Noodle employees and clients.
• Manage employee onboarding and maintain service desk systems.
• Work outside of business hours and on weekends.
• Provide remote troubleshooting sessions for complex issues.
• Create and maintain knowledge base documentation.
• Analyze ticket resolutions to identify common issues.
• Configure and maintain AI/chatbot technology solutions.
• Interact directly with clients to resolve technical issues.
• Assist with support desk configuration and maintenance.
• Strive to simplify processes and systems across service desks.

Requirements

• A Matric Certificate.
• 1-3 years of experience in service management environments.
• Experience with service management software.
• Knowledge of SSO providers and Google Workspace.
• Effective communication skills through various mediums.
• Ability to solve problems while maintaining trust and SLAs.
• Interest in staying updated with products and services.
• Willingness to advocate for end-user needs.
• Intrinsic drive to respond promptly and professionally.
• Comfortable troubleshooting and training end users.

Benefits

• Work from the comfort of your home office!
• Great compensation package.
• Tools provided, including a laptop and EcoFlow inverter.
• 12 weeks paid Parental Leave benefits.
• 20 working days annual leave + 10 paid national holidays.
• Medical/RA benefits.
• Internet benefits.
• Access to employee assistance program (EAP).
• Annual education stipend for lifelong learning.