Technical Support Associate - Remote

Overview

HappyRobot is a platform to build and deploy AI workers that automate communication. Our AI workers connect to any system or data source to handle phone calls, email, messages. We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great.

In Short

• Provide first-line technical support.
• Diagnose and troubleshoot software, hardware, and system issues.
• Guide customers through product setup, configuration, and best practices.
• Escalate complex technical issues to the engineering team.
• Maintain detailed records of customer interactions.
• Create, update, and improve technical documentation.
• Identify recurring issues and suggest product improvements.
• Collaborate with cross-functional teams to enhance customer experience.

Requirements

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience documenting solutions or contributing to knowledge bases.
• Familiarity with ticketing systems and customer support tools.
• Ability to explain technical concepts to non-technical users.
• Proactive and customer-focused mindset.

Benefits

• Opportunity to work at a high-growth AI startup.
• Fast Growth - Backed by a16z and YC.
• Ownership & Autonomy - Take full ownership of projects.
• Top-Tier Compensation - Competitive salary + equity.
• Work With the Best - Join a world-class team.