Senior Telephony Engineer - Remote

Overview

HappyRobot is a platform to build and deploy AI workers that automate communication, targeting the logistics industry.

In Short

• Lead the design, integration, and management of telephony and contact center solutions.
• Work with platforms like NICE CXone, RingCentral, and Genesys.
• Optimize call flows and contact center performance metrics.
• Collaborate with IT and engineering teams for alignment.
• Provide technical leadership and support for troubleshooting.
• Manage vendor relationships and monitor service performance.
• Ensure compliance with regulatory and security standards.
• Create and maintain documentation on infrastructure.

Requirements

• 5+ years of experience in telephony engineering or voice infrastructure roles.
• Strong experience with NICE CXone, RingCentral, Genesys Cloud.
• Deep understanding of VoIP protocols, call routing, and PBX systems.
• Experience with system integration via APIs and middleware.
• Comfortable with scripting or automation tools.
• Strong troubleshooting skills across networks and voice quality.
• Experience in enterprise environments with scalability needs.
• Excellent communication and documentation skills.

Benefits

• Opportunity to work at a high-growth AI startup.
• Fast growth backed by top investors.
• Ownership and autonomy in projects.
• Competitive salary + equity.
• Join a world-class team of engineers.